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FAQ

FREQUENTLY ASKED QUESTIONS 

Everything you need to know about Forest Suites Resort at Heavenly Village, all in one place! 

If you have additional questions, please call Guest Services at 800-822-5950

WHAT TIME IS CHECK-IN & CHECK OUT?

Check-in: 4:00pm 

Check-out: 11:00am 

Early Check-in and Late Check-out are available upon request, for an additional fee. 

WHAT IS THE DEPOSIT AND PAYMENT POLICY?

NON-HOLIDAY BOOKINGS 

We require a refundable 1-night stay deposit taken at the time of booking. Full payment is taken upon arrival. 

HOLIDAY BOOKINGS 

We require a refundable 1-night stay deposit taken at the time of booking. Full payment is taken fourteen (14) days prior to arrival then it becomes non-refundable. 

WHAT IS THE CANCELLATION POLICY?

NON-HOLIDAY CANCELLATIONS 

Cancellations during non-holiday dates must be made at least seven (7) days prior to arrival. Cancellations made after seven (7) days will forfeit the deposit, which is the first night's rate plus taxes/fees.

HOLIDAY CANCELLATIONS 

Cancellations for the Christmas/New Year time frame, December 23, 2022 - January 1, 2023, must be made at least fourteen (14) days prior to arrival. Cancellations made after fourteen (14) days will forfeit the full value of the reservations, plus taxes/fees.

NON-REFUNDABLE PROMOTIONS

Non-Refundable Promotions are 100% non-refundable for any reason.

WHAT IS THE INCIDENTAL DEPOSIT POLICY

Upon check-in, all guests are required to provide a $50 per night incidental deposit. This deposit can only be held via credit card, as cash is not accepted for the incidental deposit. Upon checkout, any funds not used towards incidentals or payments will be released.

HOW MUCH IS THE DAILY RESORT FEE AND WHATS INCLUDED?

Each Reservation is charged a taxable $35 per night Resort Amenities Fee. This Resort Amenities fee includes : 

  • Daily Hot American Breakfast, served in the Lobby from 7am-10am
  • Parking, with some covered parking available (One car per Hotel Room or One Bedroom, Two cars per Two Bedroom).
  • High Speed WIFI, in the units and throughout the resort
  • Local CA and NV calls
  • Access to all hotel facilities, such as Family Game Room with complimentary games and XBOX, fitness room, all pool and hot tub areas, etc.

WHAT HOUSEKEEPING SERVICES ARE AVAILABLE?

Forest Suites offers a mid-stay housekeeping service for reservations of 4+ nights. This mid-stay service will consist of a bedding linen change, bathroom and kitchen cleaning, dishwashing, and basic dusting and vacuuming as needed.

For reservations of less than 4 nights, guests are welcome to call for delivery of necessary items such as coffee and toiletry refreshment, trash disposal, and trash bag replacement.

DO YOU OFFER BREAKFAST?

Yes! Breakfast is included in your stay and available daily, 7am - 10am.

Offering a full American-style breakfast buffet, complete with eggs, bacon or sausage, a variety of breads & sweets, fresh fruit, yogurts and daily specials. 

Seating is available in our dining room, bar area & main lobby, as well as to-go options for those that prefer to dine in their room. 

WHERE DO I PARK?

Self parking is available to all overnight guests with a valid parking pass. Spaces are not reserved and are first come, first serve. Parking passes are given upon check-in. 

1 car per Hotel Room or One Bedroom Suite, 2 Cars per Two Bedroom Suite. No Boat or RV parking available. 

DOES THE RESORT HAVE A RESTAURANT?

While Breakfast is included in each stay, Forest Suites Resort does not offer a restaurant on-site. However, many dining options are available within very short walking distance.

DOES THE RESORT HAVE A GYM?

Yes, our Fitness Center is open from 7am to 10pm and offers a variety of cardio machines and free weights. 

*Due to COVID-19 regulations, gym access requirments have been modified, please see our Safety Page  for details 

DOES THE RESORT OFFER LAUNDRY SERVICE?

Forest Suites Resort has several coin operated, self use laundry facilities on site. Laundry detergent is available for purchase at the Front Desk. 

IS THE RESORT DOG FRIENDLY?

Yes, Forest Suites Resort is dog friendly! For an additioanl $50/night, bring up to 2 of your furry pup friends and enjoy your suite in our Dog Friendly building, with easy access to our designated "Dog Area".

We do not allow dogs in our Specialty Suites or Poolside Suites, due to Health Regulations.

Please see our Pet Page for more details. 

IS THE RESORT NON SMOKING?

Yes. Forest Suites Resort is a nonsmoking property. Smoking of any kind is not permitted in our units or within 20 feet of door and entryways. Smoking is permitted in certain areas of the Resort, and are denoted with a Cigarette Disposal sign and container.

DOES THE RESORT HAVE A POOL?

Yes! We offer two outdoor pools, heated to 80 degrees, open from May 1st - Novmeber 1st. Our two outdoor jacuzzi spas are open year round. 

DOES THE RESORT OFFER ROLLAWAY BEDS OR CRIBS?

Yes, rollaway beds and cribs are available. You can request these items by calling Guest Services at 800-822-5950. 

Cribs are free of charge and based on availability.

Rollaways are $15 per night before tax, are based on availability, are not available in the standard Hotel Rooms, and only one rollaway is permitted per Suite, per Fire Marshal Regulations.

HOW CLOSE IS HEAVENLY VILLAGE AND THE HEAVENLY GONDOLA?

Heavenly Village is located directly behind Forest Suites Resort, and is only a few minutes walk. The Heavenly Gondola is located in the center of Heavenly Village. Please visit Ski Heavenly for more information on Heavenly Village and Heavenly Mountain.  

WHAT OUTDOOR AMENITIES ARE OFFERED?

Along with our two outdoor pools and our year round outdoor hot tubs, we offer two fire pits and seasonal lawn games for rent from the Front Desk. 

WHAT IS THERE TO DO AROUND THE RESORT?

Please visit our Amenities and Things To Do pages for countless ways to enjoy our Resort and South Lake Tahoe. 

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