Frequently
Asked Questions

WHAT TIME IS CHECK-IN & CHECK OUT?
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Check-in: 4:00pm

Check-out: 11:00am

Early Check-in and Late Check-out are available upon request, for an additional fee.

WHAT IS THE DEPOSIT AND PAYMENT POLICY?
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NON-HOLIDAY BOOKINGS

We require a refundable 1-night stay deposit taken at the time of booking. Full payment is taken upon arrival.

HOLIDAY BOOKINGS

We require a non-refundable 1-night stay deposit taken at the time of booking. On December 1, 2024, balance in full will be charged to the credit card on file, and reservation will become non-refundable.

WHAT IS THE CANCELLATION POLICY?
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NON-HOLIDAY CANCELLATIONS

Cancellations and/or modifications must be made at least seven (7) days prior to arrival. Modifications made within seven (7) days of arrival are not permitted. Cancellations made within seven (7) days of arrival will result in a forfeiture of first night's deposit, which is due at the time of booking. For our Specialty Suites (Honeymoon Suite, Black Diamond Suite, Presidential Suite) cancellation policy is fourteen (14) days prior to arrival.

HOLIDAY CANCELLATIONS

Holiday timeframe is December 20, 2024 - January 1, 2025. One night deposits for the Holiday timeframe are non-refundable. Cancellations and/or modifications for the Holiday time frame must be made prior to December 1, 2024. On December 1, 2024, balance in full will be charged to the credit card on file, and reservation will become non-refundable. Reservations made after December 1, 2024 for the Holiday time frame will be charged in full at the time of booking and will be non-refundable.

NON-REFUNDABLE PROMOTIONS

Non-Refundable Promotions are 100% non-refundable for any reason.

WHAT IS THE INCIDENTAL DEPOSIT POLICY?
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Upon check-in, all guests will be charged remaining balance of their stay and $1 per night incidental deposit. This deposit can only be held via credit card, as cash is not accepted for the incidental deposit. Upon checkout, any funds not used towards incidentals or payments will be released.

HOW MUCH IS THE DAILY RESORT FEE AND WHATS INCLUDED?
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Resort  Fee for bookings up to June 30, 2024: Taxable $35/night  Resort Amenities Fee (to include daily breakfast, WIFI, limited parking,  family game room, seasonal BBQ rentals, and weekly guest activities).

Resort  Fee for bookings July 1, 2024 onward: Taxable $25/night  Resort Amenities Fee (to include daily breakfast, WIFI, family game room,  seasonal BBQ rentals, and weekly guest activities).

WHAT HOUSEKEEPING SERVICES ARE AVAILABLE?
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Forest Suites offers a mid-stay housekeeping service for reservations of 4+ nights. This mid-stay service will consist of a bedding linen change, bathroom and kitchen cleaning, dishwashing, and basic dusting and vacuuming as needed.

For reservations of less than 4 nights, guests are welcome to call for delivery of necessary items such as coffee and toiletry refreshment, trash disposal, and trash bag replacement.

DO YOU OFFER BREAKFAST?
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Yes! Breakfast is included in your stay and available daily, 7am - 10am.

Offering a full American-style breakfast buffet, complete with eggs, bacon or sausage, a variety of breads & sweets, fresh fruit, yogurts and daily specials.

Seating is available in our dining room, bar area & main lobby, as well as to-go options for those that prefer to dine in their room.

WHERE DO I PARK?
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Self parking is available to all overnight guests with a valid parking pass.

Effective March 1st, 2024 a parking fee of $20/night will be required for each vehicle parking on property for stays beginning July 1st onward.

Please note that our parking facilities have limited capacity. Therefore, we encourage guests to carpool whenever possible to optimize parking availability and minimize environmental impact.

Come early & stay late! If you're arrive before check-in time, you are welcome to park and enjoy the surrounding area prior to getting you keys. And on the day of your departure, your parking fee allows you to leave your car until 4pm.

DO YOU HAVE ELECTRIC VEHICLE CHARGING STATIONS?
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Yes! Our electric vehicle charging stations are located behind the Lobby building. We offer 4 L2 stations.

Starting fee is $3.00 and then $.38/.33 per KW. Hotel guests are able to leave their car from 10pm - 8am as a courtesy with no overnight fee.

DOES THE RESORT HAVE A RESTAURANT?
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While Breakfast is included in each stay, Forest Suites Resort does not offer a restaurant on-site. However, many dining options are available within very short walking distance.

DOES THE RESORT HAVE A GYM?
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Yes, our Fitness Center is open from 7am to 10pm and offers a variety of cardio machines and free weights.

DOES THE RESORT OFFER LAUNDRY SERVICE?
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Forest Suites Resort has several coin operated, self use laundry facilities on site. Laundry detergent is available for purchase at the Front Desk.

IS THE RESORT DOG FRIENDLY?
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Yes, Forest Suites Resort is dog friendly! For an additioanl $50/night, bring up to 2 of your furry pup friends and enjoy your suite in our Dog Friendly building, with easy access to our designated "Dog Area".

We do not allow dogs in our Specialty Suites or Poolside Suites, due to Health Regulations.

Please see our Pet Page for more details.

IS THE RESORT NON SMOKING?
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Yes. Forest Suites Resort is a nonsmoking property. Smoking of any kind is not permitted in our units or within 20 feet of door and entryways. Smoking is permitted in certain areas of the Resort, and are denoted with a Cigarette Disposal sign and container.

DOES THE RESORT HAVE A POOL?
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Yes! We offer two outdoor pools, heated to 80 degrees, open from May 1st - Novmeber 1st. Our two outdoor jacuzzi spas are open year round.

DOES THE RESORT HAVE QUIET HOURS?
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Yes. The city of South Lake Tahoe has a 10pm sound ordinance enforced for all hotels & resorts. Guests of the resort must begin to quiet down their evening at this time.

DOES THE RESORT OFFER ROLLAWAY BEDS OR CRIBS?
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Yes, rollaway beds and cribs are available. You can request these items by calling Guest Services at 800-822-5950.

Cribs are free of charge and based on availability.

Rollaways are $15 per night before tax, are based on availability, are not available in the standard Hotel Rooms, and only one rollaway is permitted per Suite, per Fire Marshal Regulations.

HOW CLOSE IS HEAVENLY VILLAGE AND THE HEAVENLY GONDOLA?
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Heavenly Village is located directly behind Forest Suites Resort, and is only a few minutes walk. The Heavenly Gondola is located in the center of Heavenly Village. Please visit Ski Heavenly for more information on Heavenly Village and Heavenly Mountain.

WHAT OUTDOOR AMENITIES ARE OFFERED?
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Along with our two outdoor pools and our year round outdoor hot tubs, we offer two fire pits and seasonal lawn games for rent from the Front Desk.

WHAT IS THERE TO DO AROUND THE RESORT?
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Please visit our Amenities and Things To Do pages for countless ways to enjoy our Resort and South Lake Tahoe.

WHAT KIND OF TRANSPORTATION IS OFFERED?
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Lake Link offers free, on-demand transportation within the South Lake Tahoe area. Please click below to learn more:

Lake Link

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