Health and Safety

Welcome back to Forest Suites Resort at Heavenly Village.  We place a strong emphasis on the health and safety of our guests and team members, through use of masks, the practice of social distancing, and the renewing of our commitment to cleanliness in many ways.   

As you experience our resort, you will notice a new standard of hygiene and a heightened cleaning regimen. We are not only increasing the cleaning frequency of public areas with hospital-grade disinfectant, but we are also stepping up when it comes to sanitizing and freshening up our rooms before, during and after your stay.

We have listed just some of the increased safety and hygiene standards you can expect from us before and during your stay:

• Rooms will be cleaned thoroughly using a hospital grade disinfectant.  A seal will be placed on guest room doors after cleaning to ensure nobody enters the room until you do.
• Amenities like magazines and other literature have been removed from rooms for sanitary reasons.

• Per California's recent Public Health Order, masks are required indoors. Complimentary masks are available. 
• We are asking that only 1 person per reservation enter the lobby to check in during busy timeframes. This assists us in maintaining social distance requirements and gets you through the check-in process much faster. 
• Guests will receive a welcome bag with hand sanitizer, alcohol wipes and a welcome letter, explaining some of these services. 

• All of our staff members will be wearing masks for your safety, and we offer complimentary masks upon request for Guests as well.
• Housekeepers will not enter rooms during stays of three nights or less.  Housekeepers will perform a light refresh on every fourth day.
• Just call for trash pickup as needed, and simply place trash and recycling outside the guestroom door.
• Our included full breakfast has changed to a served, carry-out offering of a variety of hot and cold foods. 

• Hand sanitizer stations can be found all throughout the resort. 
• We have reduced our capacity in high-traffic areas, including our lobby areas, breakfast and lounge areas, and pool areas to protect the health, safety and resort experience for all.
• Glass partitions have been installed at our front desk areas, and all desk areas and credit card terminals will be cleaned after each use.  Physical distancing signs are present as well.
• All public areas will be cleaned with increased regimen, including restrooms, elevators, hallways, pool areas to include socially-distanced pool chairs, and other touch points.
• Per County Regulations, the hot tubs must remain closed for the time being. Pools will remain open. 
• Gym facilities are available by reservation. Please contact the front desk for more information. 
• We are working on a procedure for our family game room and we will have it up and running as soon as possible. 
• Additional outdoor picnic tables and seating have been positioned throughout the resort, to facilitate outdoor dining and social distancing.